Service Guarantee Lease Guarantee Compliance Guarantee Service Locations
Service Guarantee
We strive to give you the best in service. As a nationwide company we have a unique way to cover you for your Spare Eftpos Terminals should you have a breakdown. Our Service Level Guarantees come in varying formats depending on your location.
For new Connections & Shipping Terminals – Before we ship your terminal from our offices, We ALWAYS Test and “Log On” your terminal with our Test number before shipping to you, this gives you peace of mind when a terminal arrives, that it is Tested and will go (unless you have a Site Issue).
Compliance Guarantee
Lease your Eftpos terminal from KIWI Eftpos and we Guarantee to keep your Terminal Updated and Compliant* with NO Upgrade charges – Guaranteed !
Buy your Eftpos terminal from KIWI Eftpos and we Guarantee to keep you informed about future Terminal Updates and Compliance* issues as soon as we know, to give you plenty of time to get your terminal solution compliant.
We Guarantee fair prices for Upgrades – with No Price Gauging like other companies. Guaranteed !
(*These “Updates and Compliances” apply to keeping your terminal connected and compliant with Paymark and EftposNZ)
Lease Direct Guarantee
When you lease an Eftpos Terminal from The KIWI Eftpos Co you lease Direct with Kiwi Eftpos, no third party Finance/Leasing companies. This means you only have one point of contact – US. This means we look after you for all your Eftpos requirements, no confusion, no hassles and a friendly helping hand when you need us.
Leasing Notes – We hear each month from customers locked into contracts from opposition Eftpos Companies who are having hassles. In most of these cases they are in a lease with a Finance/leasing Company and can’t get their Eftpos Terminal sorted. What the opposition Eftpos Companies do is sell the Eftpos Terminal to the Finance company, who then lease it back to the Eftpos Companies customer. The problems seem to arise with no one taking ownership of issues – servicing the terminal, issues transferring leases when a business changes hands and sorting Software Upgrades with the Eftpos and Finance company arguing who is responsible for each. – That is why – with KIWI Eftpos, you only have us to deal with for your terminal.
Service Zones…
Full Service Zone – Zones where we have FULL SERVICE – 24/7 ON-SITE SERVICE
Our Local Towns & City Swap Zones – Areas where we have spare Eftpos Terminals deployed in Towns & Cities around NZ where we have customers clustered and have a “Pick Up” Terminal service. A quick way to get your business up and running ASAP. Phone us for more details about your area.
Courier Swap Out Zones – Where we have 1 Day (or 2 Days for Rural areas) delivery (depending on the time of day that faults are lodged and time is allowed for Courier parcel dispatched.